Personal data processing
Access to this website (“www.heliduebi.it”) and/or any request for information or services by this Site will be subject to this policy and personal data will be collected from users, or that users provide to us, and will be processed by HELIDUEBI SRL, VIA G. D’ANNUNZIO, 44 – 22100 COMO (CO) P.IVA: 02178080137 – CF: 02178080137. Please read the following carefully to understand our views and practices regarding users personal data and how we will treat it. By visiting the Site users are accepting and consenting to the practices described in this policy.
The purpose of this information is to allow users to be aware of how Heliduebi processes their personal data even before they access the various sections of the Site and provide their personal data. Users will be required, in any case, to read this information before providing personal data by compiling the specific forms in the various sections of the Site.
The data controller is HELIDUEBI SRL, VIA G. D’ANNUNZIO, 44 – 22100 COMO (CO) P.IVA: 02178080137 – CF: 02178080137.
Purposes of the data processing
Personal data gathered directly from users through compilation of online forms or those acquired automatically (the “Personal Data”) will be collected and processed for the following purposes:
a) to provide and manage the variety of services offered through the Site and to fulfil any users’ requests relating to these services;
b) to answer the questions from the users about Heliduebi products, services or about the Site (section “Contact us” on the Site);
c) to administer the Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
How personal data will be processed
Personal Data will be processed mainly in an automated way, with procedures strictly related to the aforesaid purposes.
The Controller has adopted a wide variety of security measures to protect you against the risk of loss, abuse or alteration of your Personal Data.
Categories of personal data subject to processing
We will collect and process the following information:
Information about users that users give to us by filling in forms on the Site or by corresponding with us by phone, e-mail or otherwise. The information users give us may include users name, address, e-mail address and phone number.
With regard to each of users visits to the Site we will automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect users computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about users visit, including the full Uniform Resource Locators (URL), clickstream to, through and from the Site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page;
Nature of personal data processed
The provision of personal data is necessary for the data whose boxes are marked with an asterisk for Heliduebi to be able to meet the needs of the user with regards to the Site functions. Failure to supply the mandatory personal data required for the services requested – or the supply of partial or incorrect data – will make it impossible for these activities to be fulfilled, while the failure to supply optional personal data (whether in-full, partially or incorrectly) will not impede services being fulfilled.
Data Retention time
The Controller will process Personal Data for a period not exceeding the time necessary to achieve the purposes for which personal data are processed, or for a longer period, for the purposes permitted by law, and in any case canceled without unjustified delay.
Subjects who may process the personal data
Personal data may be accessed by the employees or co-operators of the divisions of the Controller who, operating under the direct authority of the latter, are appointed as Processor or persons in charge of the processing of Personal Data, pursuant to articles 29 and 30 of the Code, and they will receive, in this regard, proper operating instructions. The same will happen – with the persons in charge appointed by the Processor – among its employees or co-operators.
Personal Data may also be disclosed to third parties (for example, to third parties who carry out outsourcing activities on behalf of Heliduebi) appointed as Data Processors by the Controller
Communication or diffusion of the user personal data
User Personal data will not be divulged or communicated to third parties, made exception for the Data Processors appointed by the Controller.
The Site does not contain information intended directly for minors. Minors should not disclose personal information or data to Heliduebi in the absence of the consent of the parents. Therefore, Heliduebi invites all those who exercise parental responsibility on minors to inform them about the safe and responsible use of the Internet and the Web and to put in place any procedures that may be referred to in relation to the initiatives Heliduebi intends to deal with the personal data of the users underage.
Controller and Processors of the personal data processing
The Data Controller is HELIDUEBI SRL, VIA G. D’ANNUNZIO, 44 – 22100 COMO (CO) P.IVA: 02178080137 – CF: 02178080137.
The Data Processor is Artera – DHH Switzerland SA Via Motta 18, CH-6830 Chiasso for the management and configuration of the servers on which the Site is hosted.
The user may obtain the complete list of Data Processors by sending a message to the Data Controller of the personal data concerned through the section “Contact us” on the Site.
In their quality of interested parties, the users have the rights referred to in art. 7 of the Italian Privacy Code: in particular, they have the right to obtain from the Controller the confirmation of the existence or not of the personal data concerning them and their communication in an intelligible form; they may also ask to know the origin of Personal Data; the purposes and methods of processing; they can also obtain the update, rectification or integration of Personal Data. They may at any time request the termination of processing, deletion, transformation into anonymous form or the blocking of the Personal Data. They may oppose, in whole or in part, to the processing of Personal Data for legitimate reasons.
Users also have the rights under Art. 16-21 European Reg. 2016/679 (right of rectification, right of objection, right of limitation of processing, right to data portability, right of opposition).
Users will also be able to advocate a claim to the Guarantor Authority where necessary, or contact the same to obtain information regarding the exercise of their personal rights deriving from European Reg. 2016/679.
The user may at any time, exercise the rights referred above by sending a message to the Data Controller of the personal data concerned through the section “Contact us” on the Site.
Cookies are lines of text that act as computer tracks sent by a server (in this case, the server of this Site) to the appliance of a user (generally to the Internet browser) when he/she accesses a given page on a website; cookies are automatically stored by the browser of the user and retransmitted to the server that generated them each time the user accesses the same Internet page. In this way, for example, cookies enable and/or facilitate the access to some Internet pages to improve the navigation of the user, or allow the storage of pages visited and other specific information, such as for example pages viewed more frequently, connection errors, etc. Therefore, for a facilitated and complete usage of this Site, it would be advisable for the users to configure their browser to accept the reception of these cookies.
Cookie types and management
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
(i) Strictly necessary cookies. They are necessary for operation of the website and use of its functions, They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. Therefore disabling these cookies prevents such activities.
(i) Analytical/Performance cookies. They allow us to gather information on the efficiency of the responses of a website to anonymous users’ requests, with the only purpose of improving the website functions; for example, what pages are most frequently visited by the user, errors or delays in the delivery of web pages, recognise and count the number of visitors and to see how visitors move around our website when they are using it.
(i) Functionality cookies.They enable the site to remember the choices made by the user and recognise you when you return to our website in order to provide a better and more customised service: for example, they can be used to propose contents that are similar to those already requested by the user before.
Disabling cookies (‘opt-out’):
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.